ICT / IT Manager

Charles

ICT / IT ManagerYangon, Myanmar

Reliable IT leadership for real-world operations

From infrastructure and Microsoft 365 to conferencing, CCTV, and support workflows, I help organizations stay stable, secure, and future-ready.

Quietly reliable ICT leadership grounded in infrastructure continuity, practical support, and mission-aligned execution.

Experience
3 roles across KMSS National Office
Core strengths
Infrastructure, support systems, Microsoft 365, and resilient daily operations
Selected work
2 portfolio-backed initiatives and operational improvements
About

Practical technology leadership with a service-first mindset

I have progressed from IT Volunteer to IT Officer to ICT / IT Manager by focusing on service quality, practical troubleshooting, and long-term resilience. My work combines hands-on technical execution with team enablement and process improvement.

Current Focus

Keeping teams productive and infrastructure dependable

  • Reduced recurring IT downtime through proactive support routines
  • Strengthened operational readiness for remote and on-site collaboration
  • Helped modernize office workflows with practical, low-risk improvements
Experience

Career timeline built around continuity, support, and infrastructure trust

  1. ICT / IT ManagerKMSS National Office
    2023 - Present

    Lead ICT strategy, operations support, infrastructure improvements, and cross-team technical coordination.

  2. IT OfficerKMSS National Office
    2020 - 2023

    Managed user support, networking, systems administration, and business-critical IT services.

  3. IT VolunteerKMSS National Office
    2018 - 2020

    Supported daily operations, device setup, connectivity troubleshooting, and on-site technical assistance.

Capabilities

Skills

  • IT Support
  • Systems Administration
  • Networking & Infrastructure
  • Windows Server
  • Microsoft 365
  • Troubleshooting
  • Website Administration
  • Conferencing Systems
Tooling

Platforms & Systems

  • Microsoft 365 Admin Center
  • Windows Server Tools
  • Remote Support Tooling
  • Network Monitoring Utilities
  • CCTV Management Systems
Learning & Credentials

Certifications

  • Microsoft 365 AdministrationMicrosoft Learn2024
  • Network Administration FundamentalsCisco Networking Academy2023
Impact

Achievements

  • Reduced recurring IT downtime through proactive support routines
  • Strengthened operational readiness for remote and on-site collaboration
  • Helped modernize office workflows with practical, low-risk improvements
Selected Work

Projects and operational improvements with visible day-to-day impact

Key Work

National Office Infrastructure Stabilization

Improved system reliability and support responsiveness across office operations by standardizing network and device practices.

Internal delivery / operational project
Key Work

Hybrid Collaboration Setup

Delivered meeting-room conferencing and support flows for distributed coordination across teams.

Internal delivery / operational project